a) We may at our discretion accept returned goods, provided that:
(i) the customer obtains our prior written agreement to accept the return of the goods;
(ii) the goods remain undamaged, in their original packaging, have been appropriately stored and are in satisfactory condition;
(iii) the goods have not been modified and are from regular stock that is listed in the current price list of the manufacturer;
(iv) a note accompanying the goods gives the Invoice Number relating to the purchase of the goods and an applicable Credit Return Authorisation Note (CRAN) issued by our Customer Services Department.
b) The customer is responsible for all carriage, packing and insurance costs incurred returning goods.
c) We retain the right to credit the value of returned goods against alternative goods, except where consumer law entitles the customer to a refund.
d) A handling charge of 15% of the invoice value of the goods is payable by the customer in respect of returned goods, other than those returned because of damage, shortages, over delivery or due to incorrect supply.
e) Any shortages, over deliveries or damaged items must be notified to the customer services department within two working days of receipt for authorisation to be given for their return. Failure to do so may result in the non-issuing of credit.